At Easy Debit Card, we respect your privacy and are committed to keeping personal information about you strictly between us. For the security of all of our customers, we have adopted our own Privacy Code which is based on the principles of the Canadian Standards Association's Model Code for the Protection of Personal Information and Canada's Personal Information Protection and Electronic Documents Act.  Client information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

Each and every one of our employees is responsible for maintaining the confidentiality of all personal information to which they have access. As a condition of employment, our employees are required to sign a confidentiality agreement binding them to this responsibility which governs their actions, even if they leave or retire from Easy Debit Card.  Only those employees who need personal information to provide service have access to it.

We keep our employees informed about our policies and procedures for protecting personal information and reinforce the importance of complying with them.  All employees are also required, as a condition of employment, to conform to these policies and procedures.

We ask you for information to establish and serve you as our customer.

We obtain most of our information about you directly from you.  The information we ask for depends on which service you want.  For every service, we require your name, address, birth date, and relating identification.  Here is why we need some of the other information we ask you to provide:

It is important to understand the different ways that we may obtain your consent to collect, use, disclose and share your personal information.

Depending on the situation and the sensitivity of the information, Easy Debit Card may obtain your consent in different ways.  Express consent may be obtained verbally, online or in writing.  Implied consent may be obtained through your use of a product, or when you approach us to obtain products or services from us.

Easy Debit Card will not make your consent a condition of obtaining a product or service, unless it is reasonably or legally required, and we will clearly indicate when this is the case.

It is important to understand the different ways that we may obtain your consent to collect, use, disclose and share your personal information.

Depending on the situation and the sensitivity of the information, Easy Debit Card may obtain your consent in different ways.  Express consent may be obtained verbally, online or in writing.  Implied consent may be obtained through your use of a product, or when you approach us to obtain products or services from us.

Easy Debit Card will not make your consent a condition of obtaining a product or service, unless it is reasonably or legally required, and we will clearly indicate when this is the case.

Easy Debit Card will protect your information with appropriate safeguards and security measures.

For example, our systems have been designed to ensure that your Personal Identification Number (PIN), password and other access codes are always private and confidential.  When you use your PIN at an automated banking machine, it is scrambled after you enter it.  For your protection, your access codes are known only to you - our employees cannot gain access to them and they will not ask you to reveal them.

All our suppliers and agents, as part of their contracts with Easy Debit Card, are bound to maintain your confidentiality and may not use the information for any unauthorized purpose.

When Easy Debit Card provides information in response to a legal enquiry or order, we ensure that the order is valid and we disclose only the information that is legally required.

We audit our procedures and security measures regularly to ensure that they are being properly administered and that they remain effective and appropriate to the sensitivity of the information.

Easy Debit Card retains your information only as long as it is required for the reasons it was collected.

The length of time Easy Debit Card retains information varies depending on the product or service and the nature of the information.  This period may extend beyond the end of your relationship with us but only for so long as it is legally necessary for us to have sufficient information to respond to any issue that may arise at a later date.  When your information is no longer needed for the purposes explained to you, we have procedures to destroy, delete, erase or convert it to an anonymous form.

Easy Debit Card will make every reasonable effort to keep your information accurate and up-to-date.

Having accurate information about you enables us to give you the best possible service and minimize the possibility that out of date information may be used to make a decision which impacts you.

Easy Debit Card has policies and procedures to help us maintain the accuracy of your information. For most updates, we rely on you for information.  You can help by keeping us informed of any changes, such as if you move or change telephone numbers.  If you find any errors in our information about you, let us know and we will make the corrections immediately, and make sure they are conveyed to anyone we may have misinformed.  For information that remains in dispute, we will note your opinion in the file.

From time to time, fraudulent emails may be circulated to you claiming to have been issued by Canadian banks, requesting customers to verify their personal and/or banking information.  Customers are often asked to click on a link in the email that directs them to a pop-up window or modified online banking login page to enter their respective bank's login ID and password.  This should also be customized to reflect COP card and PIN.

Easy Debit Card will never send email messages to customers requesting confidential information such as passwords or account numbers.  Please do not act on any such emails as you may compromise your banking information by following links to a counterfeit Internet site(s).

When you send us an email or when you ask us to respond to you by email, we learn your exact email address and any information you have included in the email.

Easy Debit Card uses your email address to acknowledge your comments and/or reply to your questions, and we will store your communication and our reply in case we correspond further.  We will not sell your email address, or share your information with anyone outside Easy Debit Card.

Remember that email sent over the Internet is generally unencrypted.  If Easy Debit Card requests that you transmit confidential information to us over the Internet when completing an activation form online, we ensure that such transmission is encrypted.  We recommend that you use caution when forwarding free-format email messages to us and that you do not include confidential information (such as account numbers) in those messages, as they are not encrypted.